Terms & Conditions
These terms and conditions and the web-based booking form constitute the entire Agreement concerning the provision of service (“Service”) between you and iDrive Surrey. Completion of the booking form and use of the Service indicates your unconditional acceptance of the terms and conditions set out in this Agreement.
Definitions
“iDrive Surrey” means iDrive Surreyworking in partnership with Lux Transfer based in Woking Surrey and licences with Woking borough council. Info@idrivesurrey.co.uk e-mail address is being protected from spambots.
“you” and “your” means any individual, company or other business that places the booking with us.
Booking
2.1 You must allow enough time when booking acar to allow for the check-in times required by your flight/ journey and for any delays caused by traffic conditionsiDrive Surrey shall not be responsible for any delay caused by your failure to allow enough time to reach your destination or if the passengers are not ready for collection at the booked time.
2.2 You must request a suitablevehicle from our fleet for the number of passengers and luggage. iDrive Surrey cannot guarantee to carry excessive luggage which can not fit in the boot of the car. Please note that a child, no matter what age, counts as one passenger.
2.3 If you need to transport a wheelchair please specify this at the time of booking.
Prices & Payment
3.1 iDrive Surrey will email you a quotation based on the informationgiven by you. iDrive Surrey may change the Price/ Quote if there is anychange to the original information provided, the number of passengers, or the type or size of vehicle required.
3.2 The prices for airport pickup/collection will include a [45] minute waiting time after the flight landing time and the cost of car parking. iDrive Surrey will charge for waiting at its standard rates (£5.00/15 minutes ) after the initial 45 minute period has passed. iDrive Surrey will monitor the flightstatus For any delays/early Arrivals before the driver leaves for the airport but shall be under no obligation to do so.
3.3 If you accept the quotation, you will receive confirmation of your booking by email. Please check your booking confirmation carefully and inform iDrive Surrey ASAP of any mistakes. iDrive Surrey shall not be responsible for any delays caused or costs arising from by your failure to provideiDrive Surrey with incorrect information.
3.4 All journeys originating at an airport (which are not return journeys where iDrive Surrey has Transported you to the airport) must be prepaid in full at least 48 hours before the date of travel.
3.5 Payment can be made by credit card, debit card, cash. Payment made through the online Booking service does not incur any sortof surcharge.
The Service
4.1 You shall be responsible for the behaviour of all the passengers in the vehicle during the journey. You will be charged £100 to cover cleaning costs in the event of vehiclesoiling by any passenger.
4.2 Eating, drinking ( including soft/hard Drink) and smoking in thevehicle are not permitted.
4.3 All children travelling during the journey should be restrained in a manner appropriate to their Age and Hight. Parents can bring Suitable child seats with you and fitted by the child’s parents. Such seats may be retained by the driver for use on the return journey.
4.4 I will not carry extra passenger then its insurance or vehicle licence allows.
Cancellations
Ifrequire a cancellation of your booking, please contact iDrive Surrey as soon you know you will not require iDrive Surrey’s services. If you cancel a booking after the vehicle has been dispatched then a charge may be incurred; the charge will be based on the distance/time that the allocated driver has travelled/spent prior to the point of cancellation. As a general rule journeys from airports are dispatched up to an hour before flight arrival, journeys within the surrounding area of Woking are normally dispatched up to twenty five minutes before their due time depending on pickup location.
If you have made a booking through web service, and have cause to cancel your booking before a vehicle has been dispatched to you, a charge of 15% will be Charged on the original payment made.
Liability
6.1 iDrive Surrey shall use all reasonable endeavours to get you to your destination on time, but shall not be liable for any loss due to delays caused by road or traffic conditions beyond its control on the journey. Under no circumstances shall iDrive Surrey be liable (in contract, tort or otherwise) for any loss of profits, business or for any indirect or consequential loss whatever.
6.2 All luggage is carried entirely at your risk.
6.3 iDrive Surrey shall be entitled to cancel all services and provide refunds in the event of a declared national emergency, riot, war, fuel shortage, extreme weather or terrorist attack, or other circumstances beyond its control. If the car breaks down during your journey iDrive Surrey will endeavour to arrange an alternative car to complete the journey as soon as practicable.
6.4 You shall indemnify iDrive Surrey against all losses, costs, damages and expenses arising from any act or omission of any passenger in your party.
6.5 Neither party excludes or limits its liability for death or personal injury caused by negligence, or for wilful default or fraudulent misrepresentation or otherwise in any manner unenforceable by any applicable law.
Termination
iDrive Surrey will refuse or terminate any booking with immediate effect if it places any driver or vehicle at risk of damage, violence or abuse by you or by any passenger in your party and will ask all passengers to vacate the vehicle as soon as it is safe to do so. No refunds will be given if the journey is terminated part way through the hire.
Miscellaneous
8.1 iDrive Surrey may subcontract its obligations under this Agreement. You shall not assign, transfer or delegate any of your rights or obligations under this Agreement.
8.2 iDrive Surrey may change these terms and conditions at any time by posting changes online. Please review these terms and conditions regularly to ensure that you are aware of any changes. All existing bookings will be at the rate quoted or applicable rate in effect at the time of booking.
8.3 iDrive Surrey shall store, process and use all information regarding your personal details in accordance with the requirements of the Data Protection Act 1998.
8.4 This Agreement and any accompanying quotation represents the entire agreement between you and iDrive Surrey in relation to its subject matter. If there is any discrepancy between the terms of this Agreement and the quotation, the terms of this Agreement shall prevail.
8.5 Nothing in this Agreement is intended to confer any benefit on any third party, whether pursuant to the Contracts (Rights of Third Parties) Act 1999 or otherwise, and no third party shall have the right to enforce any rights under this Agreement except where otherwise agreed in writing.
Disputes
This Agreement shall be construed in accordance with English law and you and idrive Surrey each agree to submit to the exclusive jurisdiction of the English Courts in respect of any dispute or claim arising out of or in connection with this Agreement.
Conveying of children
UK law states that taxis are exempt from legislation relating to children travelling in a baby/child seat or booster, more details of the legislation can be found here. For Health and Safety reasons iDrive Surrey is unable to provide any form of child seat. However, if you are booking a return journey and have your own child seat, the driver who carries out your booking will store your child seat for the return journey if you decide to do so please label your seat with your name and contact number,and please note that the installation of the child seat must be carried out by you.